Which tool can reduce confusion and misunderstanding during a BC/DR response?

A checklist is an invaluable tool during a Business Continuity/Disaster Recovery (BC/DR) response because it provides a structured and organized approach to ensure that all necessary steps and tasks are clearly defined and followed. In high-pressure situations, confusion and misunderstandings can lead to critical errors or omissions, compromising recovery efforts.

By utilizing a checklist, teams can systematically track their progress, ensure that all team members are on the same page, and complete each required action without overlooking important details. This tool serves as a reference point that clarifies responsibilities and timelines, making it easier for individuals to know what to do and when to do it, thereby minimizing miscommunication.

Other options, while they have their benefits, may not be as effective at providing comprehensive guidance during a BC/DR event. A call tree is useful for communication but does not provide a detailed actionable plan. A flashlight, while helpful in emergencies for visibility, does not address the organizational aspect of a BC/DR response. A controls matrix is useful for understanding security controls and compliance requirements but may not offer the straightforward, actionable steps needed for immediate response scenarios.