What is one of the objectives of release and deployment management?

One of the key objectives of release and deployment management is to ensure knowledge transfer. This is critical in a managed IT environment, specifically within the context of cloud services, as it involves the process of moving new or updated software applications into production. Effective knowledge transfer ensures that all stakeholders, including IT staff and end-users, are adequately informed and trained on any changes, new features, or updates associated with a deployment.

By ensuring that knowledge transfer occurs, organizations can minimize the impact of changes on users and operations, leading to smoother transitions and better overall user experience. It includes providing documentation, training sessions, and continuous support, which facilitate understanding and adaptation to any new systems or processes implemented during the deployment. Thus, this objective directly contributes to the efficient functioning of IT operations and enhances overall productivity.